(frequently asked questions)
What is aromatherapy?
is a holistic therapy that uses essential oils to improve one’s
health and psychological well-being. Essential oils are highly concentrated
extracts from the aromatic parts of herbs, flowers, trees, bark
and grasses. They have been in use for thousands of years. They
are totally natural substances that have the ability to positively
influence the mind and body.
What's the difference between a fragrance oil and an essential oil?
Essential oils are naturally concentrated essences of plants, roots,
flowers, leaves, fruits, etc. Fragrance oils are man-made fragrances,
which alot of fragrances are combined with man-made and natural
essences to create that perfect fragrance. Per our customers requests,
Peaceful Scents uses both fragrance oils and essential oils. Where
possible, we prefer essential oils, though for many scents (e.g.
elderberry wine), the natural fragrance does not exist or is not
Why are soy candles better than paraffin?
candles produce less soot then paraffin. They are made from soy
beans, not petroleum
by-products. Soy candles burn cleaner, with reduced carbon build
up and virtually no pollutants! Soy bean candles are environmentally
friendly, promotes the growth and care of the environment by using
plants! Supports American Farmers! With our soy candles you can
enjoy NO SOOT, OR SMOKE. Each candle is hand poured to ensure quality,
and is made from natural soybean wax, which is processed from soybeans
grown in the United States.
Is there lead in your wicks?
No. We use a cotton and paper blend wick in all of our candles.
No lead is ever used.
Q. How can I easily clean the jars
to use as containers?
The wax is water soluble which means it will clean up with warm,
soapy water. You may want to let it soak in warm to hot water to
loosen the base of the wick in order to remove it.
Q. I see a some black film on the
inside of the jar after burning…why?
Even though our vegetable wax is clean burning, there are a few
reasons why you could get a smoky film on the inside of the jars.
One reason could be that the wick was too long
while burning. Try to remember to trim the wick to 1/4 inch before
each lighting. Another reason could simply be smoke
exiting from your lighter or match when lighting.
Whatever the reason, soy bean is the cleanest burning candles you
Are your products animal-tested?
No. We do not conduct animal testing. Our products are tested only
on willing family members and friends.
Do your products contain preservatives?
Our products contain small amounts of gentle preservatives in order
to protect freshness. Anything made with water can grow molds and
fungus. Peaceful Scents only uses preservatives in these type of
products to protect our customers.
Can I use your products if I have sensitive skin?
Individuals with sensitive skin sometimes have trouble with products
containing fragrances. If you have sensitive skin, you may want
to try the product on a small area of skin first. Another option
is to request a low-level of scenting (email this request right
after ordering). Peaceful Scents also carries unscented products.
read: Per the FDA. The information provided is intended solely for
educational purposes and not for the purpose of rendering medical
advice. The information and products featured on this site are not
intended to diagnose, treat, cure, or prevent any disease.
Do you have a minimum order?
No, all orders are accepted.
Q. In what ways can I place an order?
You may place an order via email or by telephone
Mail: Peaceful Scents
14024 Dysprosium St. N.W.
Ramsey, MN 55303
Q. How can I get a brochure?
You can email us at email@example.com
or call us at: 1-763-250-8912.
you ship internationally?
We are very sorry, but we currently do not have the capability of
accepting orders outside of the United States.
We only ship within the United States (including Alaska and Hawaii).
Q. How long will it take for my order
Orders are usually produced and shipped within 3 working days of
being placed (often faster). For Standard Ground shipping, please
allow 5 to 10 business days from the date of purchase for the product
to arrive, depending on where in the U.S. you live.
Q. What methods of shipping do you
Standard FedEx & UPS Ground should deliver within 5 to 10 business
days from the date of purchase. For an additional charge, we can
send your order via Express (2-3 business days) or Next Day Service
for delivery the next business day (on orders placed before noon
Central Time). Shipments to Alaska or Hawaii are available via 2nd
Day or Next Day Delivery only. UPS & FedEx do not deliver to
Q. When can I expect my order to ship?
Please allow our warehouse at least 48 hours (not including weekends
or holidays) to prepare your order for shipment. If you have provided
us with your email address, as soon as your order ships, we will
send you an email to let you know.
Q. Which Carriers do you use?
For your convenience, we ship our products via USPS, UPS & FedEx.
Q. Does choosing Next Day Air mean
my order will arrive tomorrow?
Not in all cases. The items will ship within 24 hours and arrive
on the following business day-two business days total. Please keep
in mind that weekend delivery does not occur for Second or Next
Day Air. Always check the product availability before ordering.
If the product stock level is low, there is a chance your selection
may not be available by the time your order is processed and cannot
be shipped until the inventory has been replaced.
Q. Can I use a different carrier (other
than those you list)?
At this time, we are limited to shipping all orders via USPS, UPS
Q. Do you deliver to P.O. Boxes via
Sorry, UPS & FedEx. does not deliver to P.O. boxes.
Q. Do you ship on weekends?
At this time, we do not ship on weekends. All orders are processed
for shipment Monday-Friday.
Do you charge sales tax?
Sales tax of 7.125% will be added to orders shipped in Minnesota.
Q. Can I change the shipping address
after the order is placed?
Absolutely, please call 1-763-250-8912 for customer service and
we will be happy to change the address provided the order has not
Q. What is your guarantee of satisfaction?
Peaceful Scents provides our customers with 100% Satisfaction Guarantee.
If for any reason you are not fully satisfied with your purchase,
please contact us and let us know why you are unhappy. We will do
everything that we can to fix the problem. Simply return the product
along with a copy of your invoice (proof of purchase) within 30
days for a full refund less shipping and handling or a credit on
a future purchase.
Please include a copy of your invoice with the return.
Peaceful Scents, Inc.
14024 Dysprosium St. N.W.
Ramsey, MN 55303
Q. How do I return an order?
For instructions on how to return your order, please email:
or call our Customer Service Department at
1-763-250-8912. Please see our guarantee of satisfaction above.
Q. Under what conditions may I return
You may return your product for any reason. Peaceful Scents stands
by each and every product. We have a 100% product satisfaction guarantee.
Q. How do I package an order for return?
If you still have the original packing materials in which it was
delivered, please use them. If you no longer have the box and packing
materials, just use any suitable box with enough packing to prevent
Q. Am I charged shipping for exchanges?
No, Peaceful Scents will pay for the shipping charges for exchanges.
Q. When can I expect my refund?
Your refund will be processed as soon as we receive your returned
package. Generally, your may expect your refund within 2-3 weeks.
Q. What if a item is damaged in shipment?
If an item is damaged in shipping, please contact our Customer Service
1-763-250-8912 for a replacement or refund.
Do you have a retail store?
Not yet, but stay tuned. Popular demand is a powerful thing!
Thank you for
checking out our frequently asked questions page. By looking for
answers online, hopefully you get your questions answered quickly.
It helps keep our costs low so that we can give you the best possible
product and service.
find what you were looking for? Please contact us and we'll
be happy to answer your questions. firstname.lastname@example.org